Student Help Club is an independent, student-run service offering study and reference materials. It is not affiliated with or endorsed by IGNOU. This policy explains the information involved when you browse, contact us or request an order at www.studenthelpclub.in.
1. Orders and contact information
When you send an order request on WhatsApp, we receive your WhatsApp phone number, profile details visible to us and the messages you choose to send. Order requests may include course or subject codes, academic session, medium, PDF format and the displayed price. We use these details to answer questions, confirm availability and handle your order.
The contact page links to email and WhatsApp; it does not submit a website contact form. Email messages include the sender address and any information you choose to include. We use messages you send to answer your questions and handle your request. Do not send passwords, identity documents or unnecessary sensitive information. WhatsApp is a separate service with its own privacy policy.
2. Cookies, analytics and advertising
Google Analytics and Google AdSense are optional. Their scripts load only after you select Accept in the cookie banner, or if this browser has already saved an accepted choice. Selecting Decline keeps these scripts off and does not prevent browsing.
After consent, Google Analytics may process browsing and device information, such as pages visited, interactions, browser details and approximate location. Google AdSense may use cookies and similar identifiers to deliver and measure advertisements, including personalised ads where applicable. Google may process this information under its own policies. Read Google's Privacy Policy and manage personalisation through My Ad Center.
3. Browser storage and your choices
The site stores your cookie choice in this browser's local storage under shc_cookie_consent. The homepage also saves cart selections locally so they can be restored when you return. These local features are separate from optional Google analytics and advertising.
To change your cookie choice, clear this site's cookies and local storage in your browser settings, then reload the site and choose again. Clearing site data may also remove your saved cart. Declining later does not erase information already processed by Google. Choices are saved per browser and device.
4. Site services and external links
The homepage uses Google Firebase/Firestore to retrieve study-material listings and manage site features. This policy page does not store contact messages in a database.
Reviews: If you submit a review from the homepage, we collect the name, course, two star ratings and review text you type. These are saved in Google Firebase/Firestore with a pending status. The homepage displays only reviews marked as approved, showing the review text, the name, the course and a star rating (the average of the two ratings). Please do not include phone numbers, email addresses or other private details in a review. To ask for a correction or removal of your review, contact us using the details on our Contact page.
Hosting and service providers may process technical connection details, such as IP address and request information, to deliver the website. We do not claim that these details are anonymous or that every page view is free of data processing.
Fonts, icons and styling may load from Google Fonts, Cloudflare and the Tailwind CDN even when optional cookies are declined. These providers receive the connection information needed to serve those resources. Links to other websites, including WhatsApp and Google, take you to services governed by their own policies.
5. Privacy requests and data handling
Please contact us if you want to ask about information you have sent, request a correction or ask for deletion. Include enough detail to locate your message or order, but avoid sending sensitive documents. Any information needed to handle an outstanding order or applicable legal obligations may need to be retained.
No website or messaging service can guarantee complete security. We do not claim security certifications or guaranteed protection. Do not use this site to send confidential academic records or account credentials. If this policy changes, the revised version and update date will appear here.
6. Contact Us
For privacy questions or requests about information you have sent, email Student Help Club or use the contact page.
Reach out via email: officialstudenthelpclub@gmail.com
Or visit our Contact Page