Refund & Return

1. Digital Product Policy

Since Student Help Club exclusively provides non-tangible, irrevocable digital goods (such as PDF study notes and academic reference guides), we do not issue monetary refunds once the order is successfully completed and the product download link or file has been delivered to you. As a customer, you are responsible for understanding this condition upon purchasing any digital item from our site.

2. Exceptions & Replacements

Once a file has been delivered, we do not offer monetary refunds, but we are deeply committed to student satisfaction and academic accuracy. A free replacement file will gladly be provided to you under the following specific circumstances. The replacement is sent within a maximum of 1 hour:

• The delivered PDF file is found to be corrupted, blank, or technically unreadable.
• The subject code of the delivered file does not match the subject code that was originally ordered.
• There is a verified major technical or factual error in the academic content provided.

3. Order Processing & Delivery

All digital orders are typically processed and delivered via WhatsApp or Email after payment verification. If the PDF is not delivered after payment, you will get a refund within a maximum of 3 hours. Please contact our support team on WhatsApp or email with your payment details.